Troubleshooting - You can use the following information to prevent or identify potential troubleshooting issues related to EdgeSight.

Issue	Solution
EdgeSight Agent is installed on the EdgeSight Server.	Uninstall the EdgeSight Agent from the host server and reinstall the EdgeSight Server to avoid issues with payloads being opened and saved on the host server.
EdgeSight Server installation fails.	Ensure that the name of the database identified during installation does not contain a dot (.). For more information about valid database naming, see the Citrix EdgeSight Installation Guide at support.citrix.com
Unable to access the EdgeSight Server web site.	The EdgeSight Server should be installed before the License Management Console in a single machine installation. If the EdgeSight Server and License Management Console were not installed in this order, then you must uninstall and reinstall them both in the correct order.
The following message appears in the EdgeSight console: "EdgeSight has detected a problem with Licensing."	This message appears if the license server associated with the EdgeSight Server does not contain an EdgeSight for Endpoints license. Disable endpoint support at Configure > Server Configuration > Settings > EdgeSight for Endpoints Support = NO.
EdgeSight cannot access a remote device.	Ensure that the EdgeSight Server console user is either a local administrator on the remote device or is a member of the group defined in an EdgeSight registry key and ensure that the firewall allows inbound traffic into the remote device's port 9035.